Service Provider (Technician) Agreement

First: Definitions

The following terms carry the meanings defined herein unless context indicates otherwise:

• The Platform: Njik app, Njik Technician app, and any current or future digital app or platform owned or operated by Njik for Babak Trading Co., Unified No. 7037580771.
• Service Provider / Technician: A natural or legal person registered on the Platform to provide maintenance or repair services as an independent contractor.
• Customer: The user requesting services through the Platform.
• Service: The technical work performed by the Service Provider for the Customer through the Platform.
• Agreement: These terms and conditions and the integrated privacy policy in their entirety.

Second: Nature of the Relationship

1. The Service Provider operates as a fully independent contractor with no employment, agency, or partnership relationship with the Platform.
2. The Service Provider has no right to claim any labor rights or statutory benefits.
3. The Platform does not guarantee any income or number of orders, and bears no losses resulting from low order volume.
4. This relationship is governed by applicable laws in Saudi Arabia.

Third: Acceptance and Registration

1. The Platform has the right to accept or reject registration according to its regulatory standards with no obligation to provide work.
2. Acceptance includes identity verification, experience, regulatory eligibility, and passing the initial assessment.
3. Acceptance does not create any obligation for income or minimum orders.
4. The Platform may modify acceptance criteria with announcement within the Platform.

Fourth: Data Accuracy

1. The Service Provider must enter and update accurate and correct data.
2. The Service Provider bears full responsibility for any consequences arising from incorrect or misleading data.
3. The Platform may suspend the account until data is corrected.

Fifth: Account, Usage, and Operational Readiness

1. The account is personal and cannot be shared, transferred, or used by any third party. The Service Provider bears full responsibility for all operations conducted through their account.
2. The Service Provider acknowledges that continued account activation is contingent on proper account usage, operational readiness, and engagement with orders received through the Platform.
3. If no order is accepted or executed through the Platform for sixty (60) consecutive days without prior notice or justification accepted by the Platform, the Platform may, at its sole discretion, take any of the following actions without liability:
   • Temporarily suspend the account.
   • Freeze the account pending reactivation.
   • Permanently close the account.
4. Suspension, freezing, or closure of the account in this case does not constitute contract termination and does not entail any compensation, financial dues, or claims of any kind.
5. The Service Provider expressly acknowledges the forfeiture and invalidity of any claim, lawsuit, compensation, or right — present or future — arising from or alleged to arise from any action taken under this clause.
6. The Platform has the right to suspend or freeze the account upon proof of any other violation of this Agreement.
7. The Platform may require re-verification or re-assessment before reactivating the account when deemed appropriate.
8. The Platform may modify the operational readiness period or its controls for regulatory or operational reasons, announced within the Platform.

Sixth: Platform Role, Warranty, and Liability

1. The Platform is a technical intermediary and contract organizer, not a direct service executor.
2. The Platform provides service warranty within its scope and in accordance with its approved policies.
3. The Platform's role is limited to complaint management (re-execution, compensation, refund).
4. Platform liability does not exceed the value of the disputed service and does not cover indirect damages.
5. The Platform has the right to recover from the Service Provider amounts paid due to proven error or negligence.

Seventh: Warranty Period

1. The warranty period is thirty (30) days from the date of service completion and documentation within the Platform.
2. The warranty is limited to direct execution defects.
3. The warranty does not cover misuse, third-party intervention, or non-compliant usage.
4. Claims expire upon expiry of the warranty period.

Eighth: Proof of Execution and Closing Orders

1. The Service Provider must prove service execution through the Platform using approved documentation methods, including closing the order within twenty-four (24) hours of completion.
2. Closing the order within the specified period is a fundamental condition for completing proof of execution. Any execution, documentation, or claim outside the Platform or after the deadline will not be recognized.
3. If an order is not closed within 24 hours, it is considered unexecuted by regulation, even if the service was actually performed outside the system.
4. The Service Provider acknowledges that electronic records within the Platform, particularly order status (closed/not closed), constitute conclusive evidence before judicial and regulatory authorities.
5. Failure to close an order within the specified period results in forfeiture of any financial or compensatory claim related to that order, and the Platform bears no responsibility for any resulting dispute.
6. The Platform has the right to take appropriate regulatory measures, including account suspension, freezing, or order restriction, in the event of repeated failure to close orders within the approved deadline.

Ninth: Prices and Compensation

1. Prices are indicative and the final price is confirmed in the system before execution.
2. Payment is processed through the Platform with deduction of applicable commission.
3. No amount paid to the Service Provider constitutes a salary or wage.

Tenth: Banking Data

1. The Service Provider must enter a correct bank account in their name.
2. The Service Provider bears full responsibility for any errors in banking data.
3. The Service Provider authorizes the Platform to use banking data solely for transfer purposes.

Eleventh: Communication and Anti-Circumvention

1. Communication with Customers must occur through Platform channels only.
2. Soliciting or encouraging off-platform communication after service completion is prohibited.
3. A contractual penalty of SAR 50 per proven violation applies, with the Platform's right to deduct and take appropriate regulatory action.

Twelfth: Prohibition of Client Solicitation

The Service Provider is prohibited from entering into direct contracts outside the Platform with any customer identified through it for six months from the date of the last order.

Thirteenth: Compliance and Regulatory Responsibility

The Service Provider must comply with all applicable laws and regulations and bears responsibility for material or physical damages resulting from execution, unless explicitly covered by Platform-approved policies.

Fourteenth: Suspension of Technical Services

The Platform may temporarily suspend or halt technical services for technical or operational reasons without any liability.

Fifteenth: Amicable Settlement

Both parties are obligated to attempt amicable settlement within fifteen (15) days before resorting to litigation.

Sixteenth: Notifications

Notifications sent through the app or registered mobile number are considered official and binding regulatory notices.

Seventeenth: Amendment

The Platform may amend this Agreement, and continued use constitutes binding acceptance of amendments.

Eighteenth: Electronic Evidence

Electronic records, messages, and ratings are considered official and binding means of evidence.

Nineteenth: Deductions and Recovery

The Service Provider authorizes the Platform to deduct any amounts owed from their dues without requiring subsequent consent.

Twentieth: Non-Assignment

No rights or obligations may be assigned without prior written approval from the Platform.

Twenty-First: Conflict

In case of conflict, the policies and instructions published within the Platform are the authoritative reference.

Twenty-Second: Severability

Invalidity of any clause does not affect the validity and enforceability of the remaining clauses.

Twenty-Third: Language

Arabic is the official language for interpretation and enforcement.

Twenty-Fourth: Duration and Termination

1. This Agreement takes effect from the date of electronic acceptance.
2. Either party may terminate it without compensation.
3. Termination results in suspension of access to the Platform.

Twenty-Fifth: Governing Law and Jurisdiction

This Agreement is governed by the laws of Saudi Arabia, and the competent courts shall have jurisdiction.

Twenty-Sixth: Privacy Policy and Data Collection

1. The Privacy Policy is an integral part of this Agreement.
2. The Service Provider consents to the collection and processing of their data, including identity and contact data, professional data, banking data, location data during service execution, technical data, and content uploaded within the Platform.
3. Data is used for Platform operation, verification, payment, quality, and regulatory compliance purposes.
4. Data may be shared with service providers or competent authorities upon regulatory request.
5. The Platform takes appropriate measures to protect data without absolute guarantee against breach.
6. The Service Provider has the right to request access, correction, or account deletion, subject to retention of data required for regulatory obligations.
7. Using the Platform constitutes explicit and final consent to data collection and processing.